FAQs
🛒 Shopping Information
What products does JUFO LTD sell?
JUFO LTD specializes in manufacturing and supplying car window breaking hammers and automotive emergency escape tools, including models with integrated seat belt cutters and multi-function safety features.
Are your car window breaking hammers suitable for all vehicles?
Yes. Our car window breaking hammers are designed to work on most vehicles equipped with tempered side windows, including cars, SUVs, trucks, vans, buses, and commercial fleet vehicles.
How do I choose the right window breaking hammer?
When choosing a model, consider:
- Whether you want an integrated seat belt cutter
- The size and grip that fits your preference
- Mounting options for easy access
If you need assistance, feel free to contact our support team for recommendations.
Where should I store the safety hammer in my car?
For best results, keep the hammer within arm’s reach, such as:
- Mounted near the driver or passenger door
- Under the driver seat
- On the center console
Avoid storing it in the trunk.
Are your products tested for quality and safety?
Yes. All JUFO LTD products undergo strict quality control and functional testing to ensure reliable glass-breaking performance and durability before shipment.
💳 Payment Information
What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Credit and debit cards (Visa, MasterCard, etc.)
- PayPal
- Other local or international payment options shown at checkout
Is my payment information secure?
Absolutely. All transactions are processed through secure, encrypted payment gateways. JUFO LTD does not store or have access to your full payment details.
Will I receive a payment confirmation?
Yes. After completing your purchase, you will receive an order confirmation email with payment details and order information.
Can I request an invoice?
Yes. If you require an invoice for your order, please contact us after placing the order, and our team will be happy to assist.
🔁 Order Returns
What is your return policy?
We offer a return or replacement service for products that arrive defective or damaged. Please contact us within the specified return period after receiving your order.
How do I request a return?
To initiate a return, please contact our customer service team with:
- Your order number
- Photos or videos showing the issue
Our team will guide you through the return or replacement process.
Can I return a product if I change my mind?
For hygiene and safety reasons, returns for non-defective products may be subject to approval. Please contact us before returning any item to confirm eligibility.
Who covers return shipping costs?
If the return is due to a product defect or shipping error, JUFO LTD will cover the return shipping cost.
For other approved returns, shipping costs may be the responsibility of the customer.
When will I receive my refund?
Once the returned item is received and inspected, refunds will be processed to the original payment method within a reasonable timeframe, depending on your payment provider.